POLICIES
Scheduling
Full payment is due to schedule an appointment or rent a court.
Appointments, lessons, court reservations, and changes to existing appointments must be completed at least one hour prior to the scheduled start time of the service.
Rescheduling
The confirmation email has a link allowing you to make changes up to one hour before the scheduled start time. Appointments that are not attended can not be rescheduled or refunded.
Cancellations
Cancellation requests must be made a minimum of 24 hours in advance of the scheduled start time via an email to coachginakirstein@gmail. If you fail to email your cancellations request with 24-hour notice, then you will be charged the full amount for the appointment.
Refunds
Wilmington Beach Academy LLC., reserves the right to cancel any camp, clinic, and/or lesson, due to a lack of enrollment and/or bad weather.
REFUND REQUESTS must be submitted via email to: coachginakirstein@gmail.com
A $10 administrative fee will be charged on all refunds
Once the camp, clinic, class, or lesson has started no refunds will be offered
If a camp, clinic, class, or lesson is canceled in the middle of the session due to weather NO REFUND will be provided
NO REFUNDS will be provided for training packages starting 24 hours prior to the first practice.
If a league, tournament, or clinic is canceled due to a lack of interest WBA will provide a credit.
-
Registering for classes and/or court rentals cannot be scheduled less than one hour ahead of the scheduled/desired start time.
Full payment is due at scheduling.
isting appointments less than one hour before the scheduled start time of the appointment.
The confirmation email will have a link allowing you to make changes. CHANGES MUST BE COMPLETED AT LEAST ONE HOUR BEFORE THE SCHEDULED START.
CANCELATIONS must be made a minimum of 24 hours in advance of the scheduled start time via an email to coachginakirstein@gmail. If you fail to email your cancellations request with 24-hour notice, then you will be charged the full amount for the appointment.
If you prefer to have our staff make the changes to your appointments for you, we are happy to help but you will be charged a $5 administration fee.
-
Wilmington Beach Academy LLC., reserves the right to cancel any camp, clinic, and/or lesson, due to a lack of enrollment and/or bad weather. REFUND REQUESTS must be submitted via email to: coachginakirstein@gmail.com
Once the camp, clinic, class, or lesson has started no refunds will be offered
If a camp, clinic, class, or lesson is canceled in the middle of the session due to weather NO REFUND will be provided
NO REFUNDS will be provided for training packages starting 24 hours prior to the first practice.
If a league, tournament, or clinic is canceled due to a lack of interest WBA will either provide a credit or process a refund.
-
Leagues will be canceled when a named storm is forecasted or if a lightning strike makes landfall within a 5-mile radius of the facility.
Sand Shark Classes will be canceled for heavy rain, for 20+ MPH winds, or for temperatures below 45 degrees.
Developmental Classes will be canceled when 2 of the 3 conditions are met.
20+ MPH winds
rain
the temperature at or below 45 degrees
Individual and Group Lessons will be canceled under the following weather conditions
40 degrees or colder at any point during the session
45 degrees or colder AND raining
45 degrees or colder AND the winds are greater than 15 MPH
The wind speed is 25 MPH or greater
Named storm
90 degrees or hotter AND the humidity is 75% or greater
-
Do not be a jerk
Be kind to yourself and to all individuals at the facility
No smoking tobacco products anywhere on our property
Wilmington Beach Academy LLC does not tolerate hostile, aggressive interactions between any parents, officials, coaches, teammates, other athletes, or another team’s representative. Violation of this policy may result in the athlete being dismissed from Wilmington Beach Academy LLC without a refund.